Finance Transformation: Department for Work and Pensions (DWP)

DWP is the largest UK central government department with an annual budget of some £120 billion, employing 120,000 over several thousand sites.  It handles over 700 million customer payments each year giving rise to some £6 billion in debts. 

With professionalisation of the civil service a key government objective, DWP recognised the need to become more like a well run financial services organisation.  Under the direction of the Finance Director General, a new strategy was developed covering corporate governance, planning and performance management, procurement, financial management, corporate shared services and the modernisation of corporate systems.

The biggest challenge in transforming the department was people, and the programme included a major strand of work to develop new organisational capability and skills and to strengthen the leadership.

Counterpoint provided a number of key roles within the programme including the Programme Director and Change Leaders for the corporate planning and performance management and multi-functional shared services strands of the programme.  Counterpoint provided the transformation and change management frameworks and supported the Director General over several years, from development of the strategy through to completion of the core programme.